Booking Terms and Conditions
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
"Just Holiday Villas 4 U" strive to ensure that our clients interest is always protected before making any booking please read and ensure you are happy with our terms and conditions.
You are booking with a professional and reliable company. Our role is the link between the renter and an owner of a privately owned property in Tenerife. Where we fully manage the property, our service to the owners is to maintain their property to the standard they expect and to help them gain a rental income. For properties we don't manage but still act as a rental agent, we perform bi-annual inspections to ensure they have been kept up to standard by the relevant management company or Owner of the property.
All bookings are subject to agreeing to these terms and conditions.
Your Holiday Contract
When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 21 years old to make a booking with us. Most of our villas are family only villas we do not accept all male or female groups for parties, please check with us before booking the villa. Your contract will be governed by English Law and is subject to the exclusive jurisdiction of the English Courts at all times.
Your Personal Details
Just Holiday Villas 4 U are not the owners of the villa booked and reserves the right to provide personal details of the Party Leader and party members at its sole discretion.
Paying For Your Holiday
Please note that the Booking Deposit is non-refundable if you cancel your booking the Booking deposit will not be returned or refunded.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
When you book the Property with us you should complete the Booking Form and press the "Submit" button at the end.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this, we will promptly refund any money you have paid to us.
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
The balance of the holiday must be received at least 55 days before the Holiday start date.
If the balance is not paid at least 55 days before the Holiday start date, Just Holiday Villas 4 U reserves the right to cancel the holiday contract. In these circumstances, the Booking deposit will not be refunded.
Payments can only be made by credit / debit card through the website, "Just Holiday Villas 4 U" reserves the right to levy a Admin fee for each payment made.
If booked and paid by credit or debit card through HomeAway, TripAdvisor, Airbnb etc then no card charges at all, however they do charge a service fee.
Arrival, key collection and property details will not be issued until your holiday has been paid for in full.
Please check your confirmation invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this, we will refund any money already paid to us.
Please note that the responsibility of the property lies solely with the owner. All local taxes, rental license, insurance, urbanization, community charges, utility bills and all other ongoing charges are the responsibility of the owner. Any insurance claims arising from the use of the property should be directed to the owner.
If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the Party Leader via email.
If one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 55 days before arrival. A new booking form will need to be completed.
If you need to amend your booking you must contact us via email, the email address is shown on our written confirmation. Amendments must be done at least 55 days prior to your arrival. This will be subject to availability. The amended dates can only be within the year booked and with the same villa booked ie, if you have booked a holiday for 2020 then the amended dates can only be in 2020. This will also be subject to any price changes. If you booked with a commercial company like HomeAway, TripAdvisor, Airbnb or Booking.com then it might not be possible to move your holiday dates.
Confirmation of the changes will be sent to you via email.
If You Cancel Your Holiday
You will be required to confirm your cancellation by email to the email address shown on our confirmation.
The booking deposit is non-refundable.
If you wish to change to another Villa, then the deposit already paid cannot be refunded or transferred.
If the booking is cancelled within 55 days of the arrival date or when the balance has been paid, then the entire rental fee will be forfeit.
If you need to cancel your holiday after arrival, then the remainder of your holiday will not be refunded.
If your booking is through Trip Advisor, HomeAway or Airbnb etc then any payments made cannot be refunded.
Cancellation Insurance is not compulsory but is strongly recommended to protect against the cancellation penalty.
Comprehensive travel insurance is highly recommended when planning a holiday. Look for a policy with "Travel Disruption Cover" to reimburse costs associated with delays and protect you against the unexpected.
Due to Coronavirus epidemic and controls by various governments and their statutory bodies, Just Holiday Villas 4 U or the owner of the villa cannot accept liabilities arising from cancellations of bookings travel arrangements and any consequential losses that may occur subsequent to these controls. We would advise that you obtain suitable travel insurance as this situation is entirely out of our control.
Changes and Cancellation by us
If for any reason your chosen property becomes unavailable, (e.g. we do not deem it to have been maintained at the appropriate standard) We will offer you an alternative or the option of a full refund prior to your stay. If an alternative is offered and happens to cost more than the original, then you will have to pay the difference. Should you choose the alternative, no refunds can be given from the date of acceptance. If your chosen villa becomes available again, we have the right to move your reservation back to your original villa at the original cost.
This is reserved exclusively for the people named on the booking form and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).
Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return to the UK the invoice will include a 15% admin fee.
Just Holiday Villas 4 U reserves the right to deduct any charges from the Breakages deposit plus a 15% admin fee.
Holiday insurance is the sole responsibility of each individual party member. Just Holiday Villas 4 U accepts no liability for loss, damage, personal injury or the cost of medical or other treatment.
We accept no liability for loss, damage, personal injury or the cost of medical or other treatment.
We also accept no liability for lost or stolen passports, missed flights etc
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
Our liability to you
Just Holiday Villas 4 U is not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. Just Holiday Villas 4 U will not accept liability if illness, injury or death is the fault of the Party Leader or any party member.
Just Holiday Villas 4 U liability shall not in any event exceed the total holiday price.
Arrival and Departure Time
You can go straight to your accommodation when your flight has landed on the arrival date of your holiday unless you receive an email with a new arrival time, this would only be done if the customers prior to you are leaving at 10am and you have an early flight in. The new arrival time will be 4pm. You must leave by 10am on the Departure Date unless you have made prior arrangements to stay on until your flight check in time.
(Note this is only possible if the Villa is available the next day and agreed in advance)
If your arrival will be delayed, you must contact the person whose details are given on our directions so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we will treat the booking as having been cancelled by you.
All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However, there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this, we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.
If you have booked one of our properties through another website or booking agent, then any discrepancy must be taken up with that website company or booking agent.
Just Holiday Villas 4 U will not accept liability for other websites or booking agents.
Building Works and Noise
From time to time, building work and the associated noise is unavoidable in residential areas. We do not control such work and we do not receive advance notification of when such work will commence. We will try to notify you of any building work that may affect your holiday. However, we will not offer compensation.
We are also not responsible for any other noise factors that may inconvenience you - examples of this could be, noisy people within the complex or area, main roads, nearby bars and restaurants, low flying aircraft.
Internet & TV
We are one of the few operators to provide free superfast WiFi in all of our properties. Access to WiFi is free of charge. We cannot guarantee that the WiFi service will be continuous and uninterrupted as this is outside our control. No compensation or refunds will be paid if it is not available for any reason. We will do our best to get it back on line for you, however this can sometimes take several days for an engineer to call.
We cannot guarantee that the TV service will be continuous and uninterrupted as this is outside our control.
No compensation or refunds will be paid if it is not available for any reason. We will do our best to get it back online for you, however this can sometimes take several days for an engineer to call.
If You Have A Complaint
We want your holiday to be as enjoyable as possible, but occasionally even the best-laid plans can go wrong. In the unlikely event of there being something not to your liking whilst on holiday, we aim to resolve it as quickly and amicably as possible.
In order to resolve problems, we ask:
If you have cause for complaint whilst on holiday, this must be brought to the attention of the villa management company or Owner of the property if managed directly by the owners immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint to the villa management company, Just Holiday Villas 4 U will not consider themselves to be liable for those complaints.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straight away. In particular, complaints of a transient nature (for example, regarding the Cleanliness or Maintenance of the Property) cannot possibly be investigated unless registered whilst you are in residence.
Should the villa management company be unable to resolve the matter, details of the complaint must be notified to Just Holiday Villas 4 U in writing within 28 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly.
Please note that the property is not an official tourist structure, such as an hotel, residences, etc. but a private dwelling. Being such, there is no standard or categories that are internationally recognised, indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer, the chance to partake in the culture of the area chosen, living for a few days in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints. It is also important to note that with privately owned accommodation comes with different tastes, requirements and levels of comfort. This is again all part of the experience. Simply not liking the particular owners taste or level of comfort is not deemed as cause for complaint.
Just Holiday Villas 4 U can end your holiday if your behaviour or that of any party member is likely in our opinion to cause distress, damage, danger to or to annoy our other customers, employees, accommodation or anyone else. In these circumstances Just Holiday Villas 4 U reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. Just Holiday Villas 4 U cannot accept responsibility for the behaviour of others in your accommodation. Adults must supervise children at all times.
Swimming Pool, Jacuzzi Hot Tub & Sauna
Children must not use the swimming pool without adult supervision.
Swimming Pools are heated free of charge in the Winter months but an optional extra in the Summer.
Anybody using the pool or surrounding area, do so at their own risk.
It's highly recommended that nobody should swim alone.
Neither the Management Agency nor the homeowners can be held responsible for any accidents that may occur in the pool or surrounding area.
Dust, dirt and leaves can be blown into the swimming pools and onto the pool cover, especially during the winter months or if the villa is near to the golf course. The swimming pools are cleaned and maintained on a regular basis. We will do our best to re-clean after heavy winds and rain, but this may take time because of the number of pools the companies have to clean on a weekly basis. No compensation or refunds will be paid if it is not available for use.
If a Jacuzzi Hot Tub, Sauna or Swimming Pool breaks down we will always try to have it repaired as quickly as possible. However, as the repair is normally a specialist task, and specialist contractors are often in high demand, delays may occur in returning them to working order. No compensation or refunds will be paid if it is not available for any reason.
Pets / Animals
Unless otherwise advised, pets and animals are not permitted in the accommodation.
The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings.
Guests are requested to pay a returnable deposit via Credit Card 7 days prior to your arrival if booked through "Just Holiday Villas 4 U" and will normally be refunded 7 days after departure back to your credit card.
Any damages will be the invoice amount for the repair plus 15% plus IGIC to cover admin fees.
If booked and paid through HomeAway, Trip advisor or Airbnb then they take the security deposit with your final payment and they refund it back to you 7 days after your departure.
If the damage to the property is in excess of the breakages deposit taken we / the owner reserve the right pursue the excess value of the claim.
While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains and replace items damaged by party members
"Just Holiday Villas 4 U" is not, and does not become, party to any contractual relationship between the Traveller and the Owner, and does not mediate between the Traveller and the Owner in the event of any dispute arising between them. This is true even if the Site facilitates booking a Property or the use of other tools, services or products.
The owners and Just Holiday Villas 4 U has the right to change or alter these terms and conditions at any time without prior notice given. All changes and alterations will be updated on this web site immediately.
The Terms and Conditions above are subject to Spanish law and the jurisdiction of the courts of Spain.