COVID - Policy
COVID19 - Reservations during 2020 / 2021
"Just Holiday Villas 4 U" fully understands and appreciates the difficulties everyone has experienced, during 2020, in trying to book their much-needed holiday.
The COVID19 Pandemic has caused numerous travel restrictions with varying degrees of lockdowns, all of which have affected your decisions when booking future holidays.
We are here to help with your 2021 holiday in the sun!
To assist in 2021, we have amended the Cancellation Policy as follows:-
If you need to cancel your holiday, the following will apply:-
conditions only apply if you have made your reservation and paid
after the 1st November 2020 not for reservations made in 2020 and
carried forward to 2021
Up to 55 days before check-in - you will receive 75% refund of monies already paid.
54 days to 31 days before check-in - you will receive 50% refund of monies already paid.
30 days or less - you will not qualify for any refund, unless your country's FCO advises against travel to Tenerife, or you or your family have contracted COVID19 prior to travel. (certificate from your doctor or the PCR test result certificate will be required). You will also not qualify for a refund if you forget or decide not to get the PCR Test to travel or arrive in Tenerife without one.
FCO Advise not to travel to
If the FCO have advised against 'all but essential travel', on the dates you are due to travel to Tenerife, then we will offer you a Voucher to use later in the year, or for any dates in 2022 for the amount paid.
The same applies if Tenerife boarders are closed. We will offer you a Voucher to use later in the year, or for any dates in 2022.
If you have been diagnosed with COVID19 and are required to isolate and therefore unable to travel on your holiday dates, we will then issue you with a voucher to re-book the same villa later in the year, or any dates in 2022. (certificate from your doctor will be required)
If a voucher has been issued due to the above conditions, then this voucher can only be used to re-book the original villa and will be subject to any price changes. If a difference in price occurs, then this will need to be paid, whilst re-booking the villa. No refunds will be offered for any unused vouchers or if the new reservation costs less than the original. A voucher will not be issued if you cancel because you need to quarantine when returning to your home country.
"Just Holiday Villas 4 U" are committed to helping our customers book with confidence knowing your money / holiday is safe.